Frequently Asked Questions
Everything you need to know about upgrading your bathroom oasis.
What is the standard shipping time for large fixtures?
For oversized items like bathtubs and vanities, shipping typically takes 7-10 business days via specialized freight carriers to ensure safe delivery.
Do you offer professional installation services?
Currently, we specialize in supplying premium fixtures. We recommend hiring a licensed plumber or contractor to ensure your products are installed according to local building codes.
What is your return policy for bathroom tiles and hardware?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to large marble or tile orders.
Are your faucets and showerheads water-efficient?
Yes, the majority of our fixtures are WaterSense certified, designed to reduce water consumption by at least 20% without sacrificing performance or pressure.
What should I do if my porcelain item arrives damaged?
Please inspect your delivery immediately. If you notice any cracks or chips, contact our support team within 48 hours with photos of the damage, and we will arrange a free replacement.
Do you provide warranties on your products?
All products come with a minimum 1-year manufacturer warranty. Many of our premium brass and stainless steel collections feature limited lifetime warranties on finishes and cartridges.